وظائف شاغرة بالسعودية مطلوب "IT HELPDESK SUPPORT" للعمل Jobs in Saudi Arabia

وظائف شاغرة بالسعودية مطلوب "IT HELPDESK SUPPORT" للعمل Jobs in Saudi Arabia انت الان تتصفح موضوع,افضل وظائف الشرق الاوسط,وظائف خاليه,وظائف رائجه,وظائف شاغر,
وظائف شاغرة بالسعودية مطلوب "IT HELPDESK SUPPORT" للعمل Jobs in Saudi Arabia Job Details : وظائف شاغرة بالسعودية مطلوب "IT HELPDESK SUPPORT" للعمل Jobs in Saudi Arabia

EY ACCOUNT-ABILITIES:
Description
Policies, Processes & Procedures
 Follow and monitor adherence to departmental policies, procedures and controls covering all areas of IT Services so that relevant procedural/legislative requirements are fulfilled
Employee Support
 Provide daily support to resolve employee requests about issues with hardware or software to ensure minimum downtimes
 Receive newly purchased equipment and hand them to the Helpdesk Back-Desk to execute the setup and configuration of appropriate applications
 Receive ready equipment from the Helpdesk Back-Desk and deliver them to employees
 Dispatch faulty equipment to the appropriate provider to ensure their repair under the best terms and with minimum time
Business Units Support
 Provide technical assistance (where required) to business units IT teams on how to resolve relevant issues
Helpdesk System
 Receive employee requests and resolve them within acceptable time frame
 Update the solutions library of the Helpdesk System on regular basis
 Escalate high level requests to the System or network team
 Update assets Inventory (software & hardware).
Change Management
 Support the management of change through continuous recommendations for the improvement of IT Services based on identified areas of improvement
Reporting
 Prepare monthly reports on IT support activities highlighting the number of issues resolved as well as the time and means utilised in the resolution
Related Assignments
 Participate in on-going IT projects as needed
 Perform other related duties or assignments as directed

Job Details

Posted Date:	2018-03-29
Job Location:	Khobar, Saudi Arabia
Job Role:	Information Technology
Company Industry:	Industrial

Preferred Candidate

Career Level:	Mid Career
Nationality:	Saudi Arabia

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