وظائف شاغرة بالسعودية مطلوب "Stations Contact Center (KAEC Station) Haramain Speed Train (Spanish Co.) Saudi Female - Mena Business Investment Group" للعمل Jobs in Saudi Arabia Job Details : وظائف شاغرة بالسعودية مطلوب "Stations Contact Center (KAEC Station) Haramain Speed Train (Spanish Co.) Saudi Female - Mena Business Investment Group" للعمل Jobs in Saudi Arabia
• Customer assistance, information and management in Stations.
• Customer queries and claims management regarding:
o Schedules and prices.
o Types of trains/Cabin.
o Fare conditions.
o Services on board the trains.
o Services in the stations.
o After-sales conditions, giving information to the customer on how to use the online form, facilitating the email address or the web page enabled for it and the procedures if requested.
o Others.
• Customer flows and access control management and supervision.
• Incident Management in Stations.
• Station Passenger assistance systems operation: PAS, PIS, AFC; etc.
• General customer service administration duties.
• Report on places and events both of local interest and related to the service.
• The Station Commercial Operator in charge of sales performs the operations with tickets at the Ticketing Desk mainly equipped with a Ticket Office Machine (TOM).
• At the sale ticket stands are made the operations of sales, changes and cancellations of transport tickets, by the Station Commercial Operator in a face-to-face manner with the customer.
• Any other commercial and customer assistance tasks in the stations and/or on the trains.
• Customer assistance, information, claims management, after sales service through the Call Centre.
The majority of the duty is to be carried out at the HHR Corporate Call Centre, although other tasks related to station commercial operations duties can also be assigned
Job Details
| Posted Date: | 2018-05-30 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Transportation |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Female |
| Nationality: | Saudi Arabia |
| Degree: | High school or equivalent |
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