وظائف خالية للمصريين مطلوب "Client Relation Manager / Account Manager (Fluency in E. is a must) - Grand Technology" للعمل Jobs in Egypt Job Details : وظائف خالية بمصر مطلوب "Client Relation Manager / Account Manager (Fluency in E. is a must) - Grand Technology" للعمل براتب مجزى Jobs in Egypt
- Maintain high performing service support functions.
- Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required.
- Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
- Champion service and support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed
- Be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and planned.
- Drive internal and external service review meetings covering performance, service improvements, quality and processes.
- Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
- Provide regular and accurate management reporting on Service performance.
Job Details
| Posted Date: | 2018-09-19 |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Computer/Software |
Preferred Candidate
| Career Level: | Management |
| Degree: | High school or equivalent |
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