وظائف شاغرة بالسعودية مطلوب "Training Team Leader - Contact Center Company" للعمل Jobs in Saudi Arabia Job Details : وظائف شاغرة بالسعودية مطلوب "Training Team Leader - Contact Center Company" للعمل Jobs in Saudi Arabia
Principal Accountabilities (Key Result Areas)
• Manage Daily Training reporting activities- Attendance, Utilization, Dashboards
• Closely work with Training Leader/manager in implementing New Training methodologies, principles for improved Training effectiveness and Business improvement.
• Conduct New Hire and Refresher Training for the Process.
• Conduct interviews to screen right skill set for the process.
• Develop classroom agenda, timelines and content flow as necessary to deliver effective training to participants.
• Review existing training materials and make revisions, as necessary, as per Instructional design.
• Monitor progress of the batch.
• Provide structured Feedback, counseling and guidance for New Hires and Existing Agents in the process.
• Complete daily training administrative work such as tracking of participant data, timekeeping, and other
• Administrative tasks as required in a timely & accurate manner.
• Generate training reports
• Monitor. Calls and provide feedback to the agents on the floor.
• Conduct Training Need Identification exercise and a follow up training plan on a monthly basis
• Conduct Job Knowledge Quiz’s on the floor on a fortnightly basis
• Develop learning plan for bottom performers of the process and track
improvement-Monthly
• To contribute towards building an excellent training delivery team.
•
Standards for Measuring Success
• Customer satisfaction survey
• Meet service level
• Monthly interaction on social media analysis
• Quantitative
• Qualitative
• No. of issues resolved within the standard time.
• Agents productivity
• Other key management attributes & Key Performance Indicators (KPIs) as agreed.
Job Details
| Posted Date: | 2018-09-27 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Training and Development |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Female |
| Nationality: | Saudi Arabia |
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