وظائف شاغرة بالسعودية مطلوب "Contact Center Senior Supervisor (KAEC Station) Haramain Speed Train (Spanish Co.) Saudi Female - Mena Business Investment Group" للعمل Jobs in Saudi Arabia Job Details : وظائف شاغرة بالسعودية مطلوب "Contact Center Senior Supervisor (KAEC Station) Haramain Speed Train (Spanish Co.) Saudi Female - Mena Business Investment Group" للعمل Jobs in Saudi Arabia
As the Senior Supervisor of a contact center is responsible for the daily running and management of the center.
He´s responsible for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development. Call center senior supervisor ensure that calls and emails are answered by staff within agreed time scales and in an appropriate manner.
Call center senior supervisor liaise with businesses for which they provide the first response, as well as the third parties who supply products to the center. He´ll coordinate and motivate call center staff and may manage staff recruitment.
Responsabilities:
• Managing the daily running of the call center, including sourcing equipment, effective resource planning and applying call center strategies and operations
• Setting/meeting performance targets for speed, efficiency, sales and quality
• Ensuring all relevant communications and data are updated and recorded
• Advising clients on products and services available
• Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues
• Monitoring random calls to improve quality, minimize errors and track operative performance
• Coordinating staff recruitment, writing job adverts and liaising with HR staff
• reviewing the performance of staff, identifying training needs and planning training sessions
• Recording statistics, user rates and the performance levels of the center
• preparing reports on these statistics, rates and performance levels
• Handling the most complex customer complaints or enquiries
• organizing shift patterns and the number of staff required to meet demand
• coaching, motivating and retaining staff
• forecasting and analyzing data against budget figures on a weekly and/or monthly basis.
Job Details
| Posted Date: | 2018-12-31 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Transportation |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Female |
| Nationality: | Saudi Arabia |
| Degree: | High school or equivalent |
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