وظائف خالية للمصريين مطلوب "Specialist, Call Center - Consumer Postpaid - Orange - Egypt" للعمل Jobs in Egypt Job Details : وظائف خالية بمصر مطلوب "Specialist, Call Center - Consumer Postpaid - Orange - Egypt" للعمل براتب مجزى Jobs in Egypt
About the role
Answer all incoming and outgoing calls of the Postpaid call center to respond to customers’ requests and achieve customer satisfaction
Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.
Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.
Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company products and services.
Work on achieving own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
Use available learning methods and tools to develop own skills
Use the available tools and systems to document customer requests and to provide the correct information and services
Update own awareness of all the services and products provided by the company.
Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems.
Job Details
| Posted Date: | 2019-01-30 |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
المصدر رائج نت http://ra2gnet.ncairo.com/2019/01/specialist-call-center-consumer.html
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