وظائف خالية للمصريين مطلوب "French Speaker Critical Application Support Level 2 Engineer - Orange Business Services" للعمل Jobs in Egypt Job Details : وظائف خالية بمصر مطلوب "French Speaker Critical Application Support Level 2 Engineer - Orange Business Services" للعمل براتب مجزى Jobs in Egypt
About the role
Critical Application Support (CAS) delivers 2nd level application support services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) or application hosting entities (IT Service Operation Data Centers Monitoring).
Within the CAS team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):
• ensuring applications’ availability to meet the SLA target
• handle, diagnose and route in real-time incoming trouble tickets
• responsible for 2nd level technical support and escalation
• develop monitoring scripts to monitor applications, system performances and data availability
• produce monthly applications availability and data reports (Key Performance Indicators)
• assist in application maintenance operations to ensure service continuity
• communicate planned/unplanned outages to end users
• provide administration services on applications
• provide workarounds for major issues until permanent fix is delivered
• participate in the UAT testing for any bugs/new application features
Job Details
| Posted Date: | 2019-02-07 |
| Job Role: | Engineering |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
المصدر رائج نت http://ra2gnet.ncairo.com/2019/02/french-speaker-critical-application.html
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