وظائف خالية للمصريين مطلوب "Incident Management Specialist - Orange Business Services" للعمل Jobs in Egypt Job Details : وظائف خالية بمصر مطلوب "Incident Management Specialist - Orange Business Services" للعمل براتب مجزى Jobs in Egypt
About the role
1. To provide a professional first technical point of contact for the customer .
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults .
Job Details
| Posted Date: | 2019-02-06 |
| Job Role: | Engineering |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
المصدر رائج نت http://ra2gnet.ncairo.com/2019/02/incident-management-specialist-orange.html
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