وظائف شاغرة بالسعودية مطلوب "IT Helpdesk Support Engineer - Saudi Nationality - Al-Gihaz Holding" للعمل Jobs in Saudi Arabia Job Details : وظائف شاغرة بالسعودية مطلوب "IT Helpdesk Support Engineer - Saudi Nationality - Al-Gihaz Holding" للعمل Jobs in Saudi Arabia
Receive and record technical and/or application support calls from end users.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
Provide initial assessment of urgency and business impact on all support calls.
Manage service requests, software installations, new computer setups, upgrades, etc.
Record incident resolutions in the Help Desk tool.
Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
Support the following technologies: Microsoft Office 2007 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.
Monitor daily backups.
Ability to work independently and in a team environment.
Ability to communicate well with internal and external contacts.
Job Details
| Posted Date: | 2018-03-14 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Information Technology |
| Company Industry: | Engineering |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | Saudi Arabia |
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