وظائف خالية للمصريين مطلوب "Customer Service Excellence - Manager - Network International – Egypt" للعمل Jobs in Egypt Job Details : وظائف خالية بمصر مطلوب "Customer Service Excellence - Manager - Network International – Egypt" للعمل براتب مجزى Jobs in Egypt
-Manages client relationships and escalations and ensure engagement framework between the company and the clients periodically.
- Daily/weekly/Monthly operational activity update and discussion with QA, TRM and COE front office.
- Implement monthly process and review with QA then feedback mechanism to unit managers / teams.
- Ensure client feedback especially when closing issues with dissatisfaction is shared with relevant units. If within operations, ensure resolution or root cause escalations. If outside of operations, then remind, and escalate to related team head.
- Escalation / Internal Follow ups / Upcoming operational requirements to be undertaken for each client handled. Where TATs are not adhered to, escalation to be made as appropriate to ensure issue is resolved to COE front office immediately.
Job Details
| Posted Date: | 2018-05-31 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Financial Services; Banking |
Preferred Candidate
| Career Level: | Management |
| Nationality: | Egypt |
المصدر رائج نت http://ra2gnet.ncairo.com/2018/05/customer-service-excellence-manager.html
للمزيد اضغط هنا وظائف للمصريين مطلوب "Customer Service Excellence - Manager - Network International – Egypt" للعمل براتب مجزى Jobs Egypt
