وظائف خالية للمصريين مطلوب "Customer Service Excellence - Team Leader - Network International – Egypt" للعمل Jobs in Egypt Job Details : وظائف خالية بمصر مطلوب "Customer Service Excellence - Team Leader - Network International – Egypt" للعمل براتب مجزى Jobs in Egypt
-Log, track and follow up to closure or escalate all items raised by clients to the CSE team.
-Understand and communicate expectations of client internally. Ensure the communications of status is done on the agreed timely basis.
- Customer ad-hoc request to be billed to third party clients. (Revenue Generation if doable)
- Manages client relationships and escalations and ensure engagement framework between company and the clients periodically.
- Ensure client feedback is shared with relevant units and log it. If within operations, ensure resolution. If outside of operations, then remind, and escalate to related team head.
- Ensure timely completion / closure / escalation of risk review items with no items ageing more than agreed TAT. - Implement monthly process / quality review and feedback mechanism to QA, TRM and unit managers.
- All items to be logged and closed "or escalated” within the stipulated time frame and manage client expectations. All required escalations done as per the agreed escalation matrix. Ensure minimum aging of items and ensure closure of the reported issue as per each issue TAT.
- Through self learning understand various processes within the organization to be able to assess the item reported by client accurately and improve TAT.
- Review and provide inputs to improve processes within the unit which will improve overall TAT or delivery capabilities.
Job Details
| Posted Date: | 2018-05-31 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Financial Services; Banking |
Preferred Candidate
| Career Level: | Mid Career |
المصدر رائج نت http://ra2gnet.ncairo.com/2018/05/customer-service-excellence-team-leader.html
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