وظائف خالية للمصريين مطلوب "Sr. Specialist, First Class Call Center - Orange - Egypt" للعمل Jobs in Egypt Job Details : وظائف خالية بمصر مطلوب "Sr. Specialist, First Class Call Center - Orange - Egypt" للعمل براتب مجزى Jobs in Egypt
Handle all incoming/outgoing calls of the call center
Provide follow up, occasional campaigns and call backs blended with normal inbound calls
Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and …etc.)
Communicate with other Customer Care sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiatives…etc)
Communicate with other departments all relevant customer inquiries if applicable
Achieve the requested staffed time on a daily basis to minimize lost call rate
Provide proper information to customers with complete and comprehensive understanding of Orange products and services
Understand and adhere to company policies and procedures that generate personal and professional credibility and trust
Respect and apply company vision, mission and values.
Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.
Use available methods and tools to develop own skills.
Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending training….etc)
Keep up-to-date with all the services and products provided by Orange
Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s
Escalate problems, report suspected fraud and provides relevant feedback to the right channels
Job Details
| Posted Date: | 2018-12-17 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
المصدر رائج نت http://ra2gnet.ncairo.com/2018/12/sr-specialist-first-class-call-center.html
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