وظائف خالية للمصريين مطلوب "Sr. Specialist, Social Media Support - Orange - Egypt" للعمل Jobs in Egypt Job Details : وظائف خالية بمصر مطلوب "Sr. Specialist, Social Media Support - Orange - Egypt" للعمل براتب مجزى Jobs in Egypt
Develop a response to the particular consumer’s comment and ensure that the customer has a great experience with the brand by continuing the conversation online or offline in a professional manner in order to resolve his problem or continue a positive relationship
Implement the social media strategy, coordinate with stakeholders across the company to ensure its effectiveness
Encourage adoption of the corporate culture and the company’s products and services through relevant social media techniques
Provide online support for fans’ posts for all types of lines (VIP, FC, Postpaid, Corporate,…..etc.) on all social network channels (Facebook, Twitter…) that are related to general inquiries or complaints and escalate to different departments when needed to ensure that all the fans’ problems are solved then provide them with the feedback.
Become an advocate for the Company in social media spaces, engaging in dialogues and answering questions where appropriate
Identify threats and opportunities in user generated content surrounding our brand, report to appropriate parties.
Monitor trends in social media and collaborate with other departments (customer relations, sales, marketing, Telco fraud,…..etc.) to manage reputation and coordinate actions when needed
Develop and implement a clear effective communications to all concerned parties on products, services, processes, offers and promotions suggested by fans via e-mail
Analyze the fans’ posts and take the needed action if any post affects the company’s image negatively and take action against the fake pages
Assist in the maintenance of relationships with customers in order to win referrals in the appropriate market
Understand and adhere to company policies and procedures that generates personal / professional credibility & trust
Respect and apply company vision and brand values.
Understand both individual and company objectives to achieve them effectively & efficiently
Use available methods and tools to develop/improve own skills and information (applications, intranet briefings, attending trainings….etc.)
Troubleshoot global problems to facilitate diagnosis and remedy and escalate to the concerned department for immediate action
Bachelor's degree from a recognized university
Job Details
| Posted Date: | 2018-12-17 |
| Job Location: | Cairo, Egypt |
| Job Role: | Support Services |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
المصدر رائج نت http://ra2gnet.ncairo.com/2018/12/sr-specialist-social-media-support.html
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